Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

This Refund Policy applies to all purchases made through the AI Learning Hub website at https://seoaitools.store. By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy along with our Terms and Conditions.

We offer refunds under specific circumstances as detailed in this policy. Please read this policy carefully before making a purchase to understand your refund rights and our obligations.

2. 30-Day Money-Back Guarantee

2.1 Standard Refund Period

We offer a 30-day money-back guarantee on all individual course purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date.

2.2 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request is submitted within 30 days of purchase
• You have not completed more than 80% of the course content
• You have not downloaded or attempted to download all course materials
• You have not violated our Terms of Service
• You have not previously received a certificate of completion for the course
• The course was purchased directly from AI Learning Hub (not through third-party platforms)

3. Refund Exclusions and Exceptions

3.1 Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Bundled Course Packages: Once any course in a bundle has been accessed beyond the preview stage, the entire bundle becomes non-refundable
• Subscription Services: Monthly or annual subscriptions are non-refundable after the first 7 days
• Promotional or Discounted Courses: Courses purchased at more than 50% discount may have different refund terms
• Gift Purchases: Courses purchased as gifts for others follow special refund guidelines (see Section 7)
• Certificate Fees: Separate certificate issuance fees are non-refundable once the certificate has been generated
• Third-Party Services: Services or products provided by third parties are subject to their refund policies

3.2 Abuse Prevention

We reserve the right to deny refund requests in cases of suspected abuse, including but not limited to:

• Excessive refund requests from the same user
• Completing a course and then requesting a refund
• Downloading all course materials before requesting a refund
• Evidence of account sharing or unauthorized access
• Violating our Terms of Service or community guidelines

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact Customer Support: Email us at [email protected] with "Refund Request" in the subject line
2. Provide Required Information:
   • Your full name
   • Email address associated with your account
   • Order number or transaction ID
   • Course name(s)
   • Purchase date
   • Reason for refund (optional but appreciated)
3. Wait for Confirmation: We will review your request and respond within 2-3 business days
4. Refund Processing: Approved refunds are processed within 5-10 business days

4.2 Alternative Contact Methods

You may also request a refund by:

• Calling our customer support: +1 252-504-4579 (Monday-Friday, 9 AM - 5 PM CT)
• Using the contact form on our website
• Mailing a written request to our physical address (see Section 11)

5. Refund Processing

5.1 Processing Timeline

Step	Timeline
Request Review	1-3 business days
Refund Approval	Immediate upon review
Refund Initiation	Within 24 hours of approval
Funds Return to Account	5-10 business days (varies by payment method)

5.2 Refund Methods

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Cards: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded via bank transfer (may require additional verification)
• Other Payment Methods: Refunded according to the payment processor's policies

5.3 Partial Refunds

In some cases, partial refunds may be offered:

• For course bundles where only some courses have been accessed
• When technical issues prevented full course access
• At the company's discretion for special circumstances

6. Subscription Refund Policy

6.1 Subscription Services

For users with monthly or annual subscription plans:

• First 7 Days: Full refund available if canceled within 7 days of initial subscription
• After 7 Days: No refund for the current billing period
• Cancellation: You can cancel at any time to prevent future charges
• Access After Cancellation: Access continues until the end of the current billing period

6.2 Auto-Renewal

Subscriptions automatically renew unless canceled. To avoid charges:

• Cancel at least 24 hours before the renewal date
• Manage subscription settings in your account dashboard
• Contact customer support for assistance with cancellation

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties that prevent course access:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a full refund will be provided
• The 30-day refund period may be extended in such cases

7.2 Course Cancellation by AI Learning Hub

If we cancel or discontinue a course:

• You will receive a full refund for the canceled course
• Alternative course suggestions may be offered
• Course credit towards other courses may be provided

7.3 Gift Purchases

For courses purchased as gifts:

• The gift purchaser may request a refund within 30 days if the gift has not been redeemed
• Once redeemed, the recipient must request the refund
• Refund eligibility follows standard policy guidelines

7.4 Business/Corporate Purchases

Bulk purchases for businesses or organizations may have customized refund terms as outlined in the purchase agreement.

8. Chargebacks and Disputes

Please contact us directly to resolve any payment issues before initiating a chargeback. We are committed to working with you to find a fair solution.

8.1 Dispute Resolution Process

If you are dissatisfied with our refund decision:

1. Contact our customer support manager
2. Provide detailed explanation of your concerns
3. We will review your case within 5 business days
4. A final decision will be communicated in writing

9. Course Quality Guarantee

We stand behind the quality of our courses. If you believe a course did not meet the advertised description or quality standards:

• Contact us within 30 days with specific concerns
• We will investigate and may offer:
• Full refund
• Course credit for another course
• Extended access to updated course materials
• One-on-one support to address your concerns

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-platform notifications

Purchases made before policy changes will be governed by the refund policy in effect at the time of purchase.

12. Frequently Asked Questions

Q: How long does it take to receive my refund?

A: Once approved, refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.

Q: Can I get a refund if I've completed the entire course?

A: Generally, no. Refunds are not available once you've completed more than 80% of course content.

Q: What if I purchased multiple courses?

A: Each course is evaluated separately for refund eligibility. You may receive a partial refund for courses that meet eligibility criteria.

Q: Do I need to provide a reason for requesting a refund?

A: No, we honor our 30-day money-back guarantee without requiring a detailed explanation, though feedback is appreciated.

Q: What happens to my account after a refund?

A: Your access to the refunded course(s) will be removed immediately upon refund processing. Your account remains active for future purchases.

Q: Can I re-purchase a course I previously refunded?

A: Yes, you may re-purchase any course at the current price, though repeated refund requests may be flagged for review.